If you find your country is not listed please contact us for assistance & costs.
We are a UK based business and due to the recent Brexit changes between the United Kingdom & the EU each EU country will have it's own customs clearance regulations. Please ensure you are aware of your country's customs policies.
We can not take any responsibilities if your items do not clear customs in your country. It is your responsibility to check your emails for notifications from customs. Packages may be returned to us in incidences where customs charges have not been paid.
If you have any queries regarding the cost of shipping please don't hesitate to contact us, we strive to keep shipping costs as low as possible.
If a customer provides an incorrect address or postcode and packages are not delivered because of this, we will not issue a refund or replace the products.
In the instance of a tracked shipment not being delivered within 30 working days (from date of shipping) a refund or replacement of the products will be issued. This applies to lost packages where tracking is dropped. This does not apply to packages being held at customs.
If any customer would like next day delivery or a faster delivery service please email us for details, we use DHL Express for this service.
Thank you for your understanding and ongoing shopping with Peace'N'Love.
